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Scouts | Terrain FAQs

A knowledge base of common questions.

Access

22
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can I use the system on my phone & a computer at the same time?
  • Can Scouts | Terrain connect with smart devices and sport watches to get hiking or adventure data?
  • Do I need an email address to use the system?
  • How can I get access to Scouts | Terrain if I’m a Rover Scout?
  • How do I access the system, do I need to download an app?
  • How does the system cater for Scouts with additional needs?
  • How many different versions of Scouts | Terrain are there?
  • How much bandwidth or data is used when I use Scouts | Terrain?
  • How much does Scouts | Terrain cost?
  • Is the system only available in English?
  • Is there a ‘dark’ mode?
  • What about if I don’t have an internet connection?
  • What happens if everyone logs in at once, or 10,000 people log in to the system at a Jamboree?
  • What happens if I have multiple roles in Scouting? (i.e. I’m a Rover Scout & an adult Leader)
  • What kind of files can I upload?
  • What’s a JSON file?
  • Where can I find the additional awards?
  • Where is the data hosted?
  • Will I get notifications or external messages?
  • Will the system work on my device?

Adult Support

11
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can I edit achievement data that I have entered using the baseline tool?
  • Does Scouts | Terrain keep track of what badges I have in stock?
  • How do I keep track of what’s been submitted, approved or awarded?
  • How do I move a youth member up a section? i.e. move a Scout to Venturer Scouts?
  • How is an adult Leader involved in sign off of an achievement?
  • Is there a ‘dark’ mode?
  • What can I see in the Members view?
  • What kind of reports can I run?
  • What permission level does a user need to access the import tool?

Bulk Input

3
  • How do I approve multiple Scouts’ achievements for attending an activity?
  • How do I use the baseline tool to enter the Introduction to Section?
  • What information can users update in Scouts | Terrain?

Implementation

8
  • How are we supportive of non-technically proficient Groups or leaders?
  • How do I log in and set up my profile?
  • How is a youth member’s current Achievement Pathways progression recorded when they first start using Scouts | Terrain?
  • What welcoming & supporting resources will I have access to?
  • What will I see when I first log in as a youth member?
  • What will I see when I first log in as an adult Leader?
  • Where can I send feedback or submit a bug report?
  • Won’t Scouts | Terrain take away from time that kids should be doing ‘real Scouting’?

Member Management

8
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can we add members of other sections, such as youth helpers, to our Unit?
  • Do all leaders in the Group see all events & activities happening?
  • How do I control roles, permissions and what members can see?
  • How do I create a Project Patrol?
  • How do I see a list of Patrols in my Group or Unit?
  • What happens when a member moves section?
  • Where can I see the status of my Patrol, Unit or Group?

Outdoor Adventure Skills

12
  • Can I have multiple verifiers?
  • Can Scouts who are not two Stages above be able to click the Approve/Improve buttons?
  • Can youth members search Scouts | Terrain for members that can mentor them in the Outdoor Adventure Skills?
  • How do you achieve Outdoor Adventure Skills in Scouts | Terrain?
  • How do youth members use the two-up Outdoor Adventure Skills flow in Scouts | Terrain?
  • How does Scouts | Terrain ensure the person signing off activities is accredited to do so, such as a 2-up youth member or a Leader with BOS?
  • How should Joey Scouts use the Outdoor Adventure Skills?
  • If I’m a member of an adventurous activity team, such as a guide or instructor, supporting an activity that is occurring, how can I support the activity within the system?
  • Is the verifier notified?
  • Is there a logbook?
  • What can the Unit Council see when approving a Stage progression?
  • What should we attach to I-statements when we add a verifier to them?

Peak Award

6
  • Are some parts of the system locked until the youth member has completed the pre-requisites?
  • Can the Unit Council ask a youth member to improve their submission (e.g. Adventurous Journey plan) if it isn’t quite ready to be approved?
  • How can I see achievements from other sections?
  • How can the system support discussions occurring with a Baden-Powell Award Support Team?
  • If youth members are added as attending an Adventurous Journey will it come up into their record and can this be recorded as assists, leads and participates?
  • Where can notes be recorded, or discussions occur with youth members planning their Peak Award or Achievement Pathways progression?

Program Essentials

10
  • Are participates, assists and leads automatically approved in my Program Essentials record?
  • As a Unit Leader or adult leader, where can I see how many participates, assists and leads my Unit members have?
  • Can I ‘back date’ or confirm the participates, assists or leads after the activity has occurred?
  • Do Milestone participates track across the Milestones, even if the previous is not fully completed?
  • How do I know the status of the achievement I’m working on?
  • How do I record a Participate, Assist or Lead in Scouts | Terrain?
  • How many Challenge Areas can an activity be?
  • Is the Introduction to Scouting completed only once and does it then flow on to the next section when youth members move on?
  • Is the Introduction to Scouting the same for each section?
  • Isn’t the Introduction to Scouting too wordy and complicated for Joey Scouts?

Programming

22
  • Can I create an acitivity for a team and then add team members?
  • Can I edit an imported event?
  • Can I mark attendance?
  • Can I organise a multi-unit or multi-group night?
  • Can I print out the calendar or activity plan?
  • Can I RSVP to an event or activity?
  • Can I share program ideas across Branches?
  • Can more than one person be nominated as an activity organiser?
  • Can we export the calendar to iCal or other third-party calendar apps or websites?
  • How do I use the clock tool to set a time?
  • How do multiple people review and event, for example if there is multiple assists or leads?
  • How does Scouts | Terrain support flexible Units that might do activities together?
  • How long are programs available for?
  • If a member moves groups, can they have access to the old groups programs and the new groups programs?
  • If I’m in Unit Council could I remove items from the calendar?
  • Is ‘risk assessment’ being built in to the system?
  • We have two Cub Scout Units, can we share both Unit’s calendar with each other? We run a concurrent program.
  • When I share an activity, what is shared?
  • When I’m creating a new activity and choosing who the activity is for, what’s the difference between ‘Patrol’, ‘Unit’ and ‘Group’?
  • When you put an event in the calendar, does it automatically update nights under canvas and hiking kilometres for participants?
  • Why can’t i edit or update the activity in our calendar?
  • Will Units in the same Group automatically have linked calendars, or will they have to share activities?

Reporting

9
  • Are youth members able to export their whole Scouting journey to keep a record of their journey?
  • As an adult Leader or Unit Leader can I print off badge plan summaries?
  • Can districts or regions see which Stages Scouts are at in the Outdoor Adventure Skills?
  • How does the initial benchmarking of a large number of youth member’s progress work?
  • In the Group Life, or Unit Life page, can I tweak my display?
  • Is there a report showing ‘ready to be awarded’ with my Unit?
  • What is Group Life?
  • What kind of reporting will I get at the Group level?
  • Will the Branches get access to the de-personalised business insights tools?

Scouts | Terrain Login

7
  • Can my Leader reset my password?
  • How do I log in, if I’m a parent of a youth member?
  • How do I login if I’m a parent of a Scout?
  • How long does the system stay logged in for, once I have logged in once?
  • If I have multiple roles within Scouting, how do I login? (i.e. im a Venturer Scout, but also an Assistant Joey Scout Leader)
  • What training will I need before I start using Scouts | Terrain?
  • Why do we have Scouts | Terrain?

Special Interest Areas

5
  • Can I as a leader write up the Special Interest Area project on behalf of a Joey Scout or Cub Scout?
  • Can I do multiple Special Interest Area projects of the same type at the same time?
  • Can I link my project to other people?
  • Can I Review> my Special Interest Area project?
  • Can I upload files, photos or videos to my Special Interest Area project?

Training and Support

6
  • Can a youth member edit their submission once it’s been submitted for approval?
  • I don’t think my Joey Scouts or Cub Scouts will be able to use this system themselves.
  • Is there a ‘dark’ mode?
  • Where can I send feedback or submit a bug report?
  • Will the system have an instruction manual?
  • Won’t this take more time away from doing outdoor activities? I don’t want my Scouts to be on their phones!

Unit Council

15
  • Are there other specific youth leadership positions in the system?
  • As a member of the Unit Council, can I see who suggested an activity idea?
  • As a member of the Unit Council, I have approved an item/submission in the Approvals, but it looks like nothing has happened?
  • Can a Unit Council provide a reason or comment on a youth member’s submission if they feel it needs to be improved?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can a youth member on the Unit Council be given access to the approvals view, or full programming view only?
  • Can I Review> my Special Interest Area project?
  • Do we have the same Unit Council expectations for Joey Scouts compared to Rover Scouts?
  • How do I know who is on the Unit Council?
  • Is there flexibility regarding who is on the Unit Council?
  • What does a Unit Leader see in the system?
  • What happens when something i have submitted to the Unit Council is approved or marked as needing improvement?
  • Where can I send feedback or submit a bug report?
  • Who can approve a submission for the Achievement Pathways?
  • Will Scouts be waiting a long time for approvals if Unit Council members are not well organised?

User Testing

1
  • Who was user testing the system?
View Categories
  • Home
  • Scouts | Terrain FAQs
  • Adult Support

Adult Support

  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can I edit achievement data that I have entered using the baseline tool?
  • Does Scouts | Terrain keep track of what badges I have in stock?
  • How do I keep track of what’s been submitted, approved or awarded?
  • How do I move a youth member up a section? i.e. move a Scout to Venturer Scouts?
  • How is an adult Leader involved in sign off of an achievement?
  • Is there a ‘dark’ mode?
  • What can I see in the Members view?
  • What kind of reports can I run?
  • What permission level does a user need to access the import tool?

Last Updated

FileDate
Scaffolding SIAs for Joey Scouts - Parent version27-03-2025
Scaffolding SIAs for Scouts27-03-2025
Scaffolding SIAs for Cub Scouts27-03-2025
Scaffolding SIAs for Joey Scouts27-03-2025
Venturer Scouts - Mountain Diagram18-09-2024
Peak Award Fact Sheet18-09-2024
Venturer Scout Unit Council - Supporting Peak Awards18-09-2024
King\'s Scout Award Notification Form18-09-2024
Venturer Scout Unit Council04-09-2024
Rover Scout Unit Council04-09-2024

Top Downloads

FileDLs
Guide to Special Interest Areas23441
Uniform and Badges Layout for Youth Members21642
Special Interest Areas Project Planning Tool - Joey Scouts, Cub Scouts14688
Outdoor Adventure Skills Factsheet12496
Special Interest Areas Project Planning Tool - Scouts, Venturer Scouts, Rover Scouts11526
Special Interest Areas Factsheet10226
Program Essentials Factsheet9646
Guide to Ceremonies in Australian Scouting8901
1 - How To Get Started in Scouts | Terrain8162

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