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Scouts | Terrain FAQs

A knowledge base of common questions.

Access

22
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can I use the system on my phone & a computer at the same time?
  • Can Scouts | Terrain connect with smart devices and sport watches to get hiking or adventure data?
  • Do I need an email address to use the system?
  • How can I get access to Scouts | Terrain if I’m a Rover Scout?
  • How do I access the system, do I need to download an app?
  • How does the system cater for Scouts with additional needs?
  • How many different versions of Scouts | Terrain are there?
  • How much bandwidth or data is used when I use Scouts Terrain?
  • How much does Scouts | Terrain cost?
  • Is the system only available in English?
  • Is there a ‘dark’ mode?
  • What about if I don’t have an internet connection?
  • What happens if everyone logs in at once, or 10,000 people log in to the system at a Jamboree?
  • What happens if I have multiple roles in Scouting? (i.e. I’m a Rover Scout & an adult Leader)
  • What kind of files can I upload?
  • What’s a JSON file?
  • Where can I find the additional awards?
  • Where is the data hosted?
  • Will I get notifications or external messages?
  • Will the system work on my device?

Adult Support

11
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can I edit achievement data that I have entered using the data input tool?
  • Does Scouts | Terrain keep track of what badges I have in stock?
  • How do I keep track of what’s been submitted, approved or awarded?
  • How do I move a youth member up a section? i.e. move a Scout to Venturer Scouts?
  • How is an adult Leader involved in sign off of an achievement?
  • Is there a ‘dark’ mode?
  • What can I see in the Members view?
  • What kind of reports can I run?
  • What permission level does a user need to access the import tool?

Bulk Input

3
  • How do I approve multiple Scouts’ achievements for attending an activity?
  • How do I use the data input tool to enter the Introduction to Section?
  • What information can users update in Scouts | Terrain?

Implementation

8
  • How are we supportive of non-technically proficient Groups or leaders?
  • How do I log in and set up my profile?
  • How is a youth member’s current Achievement Pathways progression recorded when they first start using Scouts | Terrain?
  • What welcoming & supporting resources will I have access to?
  • What will I see when I first log in as a youth member?
  • What will I see when I first log in as an adult Leader?
  • Where can I send feedback or submit a bug report?
  • Won’t Scouts | Terrain take away from time that kids should be doing ‘real Scouting’?

Login

7
  • Can my Leader reset my password?
  • How do I log in, if I’m a parent of a youth member?
  • How do I login if I’m a parent of a Scout?
  • How long does the system stay logged in for, once I have logged in once?
  • If I have multiple roles within Scouting, how do I login? (i.e. im a Venturer Scout, but also an Assistant Joey Scout Leader)
  • What training will I need before I start using Scouts | Terrain?
  • Why do we have Scouts | Terrain?

Member Management

8
  • As an adult Leader, how can I directly change, control, submit or support a youth member’s personal progression in the Achievement Pathways?
  • Can we add members of other sections, such as youth helpers, to our Unit?
  • Do all leaders in the Group see all events & activities happening?
  • How do I control roles, permissions and what members can see?
  • How do I create a Project Patrol?
  • How do I see a list of Patrols in my Group or Unit?
  • What happens when a member moves section?
  • Where can I see the status of my Patrol, Unit or Group?

Outdoor Adventure Skills

12
  • Can I have multiple verifiers?
  • Can Scouts who are not two Stages above be able to click the Approve/Improve buttons?
  • Can youth members search Scouts | Terrain for members that can mentor them in the Outdoor Adventure Skills?
  • How do you achieve Outdoor Adventure Skills in Scouts | Terrain?
  • How do youth members use the two-up Outdoor Adventure Skills flow in Scouts | Terrain?
  • How does Scouts | Terrain ensure the person signing off activities is accredited to do so, such as a 2-up youth member or a Leader with BOS?
  • How should Joey Scouts use the Outdoor Adventure Skills?
  • If I’m a member of an adventurous activity team, such as a guide or instructor, supporting an activity that is occurring, how can I support the activity within the system?
  • Is the verifier notified?
  • Is there a logbook?
  • What can the Unit Council see when approving a Stage progression?
  • What should we attach to I-statements when we add a verifier to them?

Peak Award

6
  • Are some parts of the system locked until the youth member has completed the pre-requisites?
  • Can the Unit Council ask a youth member to improve their submission (e.g. Adventurous Journey plan) if it isn’t quite ready to be approved?
  • How can I see achievements from other sections?
  • How can the system support discussions occurring with a Baden-Powell Award Support Team?
  • If youth members are added as attending an Adventurous Journey will it come up into their record and can this be recorded as assists, leads and participates?
  • Where can notes be recorded, or discussions occur with youth members planning their Peak Award or Achievement Pathways progression?

Program Essentials

10
  • Are participates, assists and leads automatically approved in my Program Essentials record?
  • As a Unit Leader or adult leader, where can I see how many participates, assists and leads my Unit members have?
  • Can I ‘back date’ or confirm the participates, assists or leads after the activity has occurred?
  • Do Milestone participates track across the Milestones, even if the previous is not fully completed?
  • How do I know the status of the achievement I’m working on?
  • How do I record a Participate, Assist or Lead in Scouts | Terrain?
  • How many Challenge Areas can an activity be?
  • Is the Introduction to Scouting completed only once and does it then flow on to the next section when youth members move on?
  • Is the Introduction to Scouting the same for each section?
  • Isn’t the Introduction to Scouting too wordy and complicated for Joey Scouts?

Programming

22
  • Can I create an acitivity for a team and then add team members?
  • Can I edit an imported event?
  • Can I mark attendance?
  • Can I organise a multi-unit or multi-group night?
  • Can I print out the calendar or activity plan?
  • Can I RSVP to an event or activity?
  • Can I share program ideas across Branches?
  • Can more than one person be nominated as an activity organiser?
  • Can we export the calendar to iCal or other third-party calendar apps or websites?
  • How do I use the clock tool to set a time?
  • How do multiple people review and event, for example if there is multiple assists or leads?
  • How does Scouts | Terrain support flexible Units that might do activities together?
  • How long are programs available for?
  • If a member moves groups, can they have access to the old groups programs and the new groups programs?
  • If I’m in Unit Council could I remove items from the calendar?
  • Is ‘risk assessment’ being built in to the system?
  • We have two Cub Scout Units, can we share both Unit’s calendar with each other? We run a concurrent program.
  • When I share an activity, what is shared?
  • When I’m creating a new activity and choosing who the activity is for, what’s the difference between ‘Patrol’, ‘Unit’ and ‘Group’?
  • When you put an event in the calendar, does it automatically update nights under canvas and hiking kilometres for participants?
  • Why can’t i edit or update the activity in our calendar?
  • Will Units in the same Group automatically have linked calendars, or will they have to share activities?

Reporting

9
  • Are youth members able to export their whole Scouting journey to keep a record of their journey?
  • As an adult Leader or Unit Leader can I print off badge plan summaries?
  • Can districts or regions see which Stages Scouts are at in the Outdoor Adventure Skills?
  • How does the initial benchmarking of a large number of youth member’s progress work?
  • In the Group Life, or Unit Life page, can I tweak my display?
  • Is there a report showing ‘ready to be awarded’ with my Unit?
  • What is Group Life?
  • What kind of reporting will I get at the Group level?
  • Will the Branches get access to the de-personalised business insights tools?

Special Interest Areas

5
  • Can I as a leader write up the Special Interest Area project on behalf of a Joey Scout or Cub Scout?
  • Can I do multiple Special Interest Area projects of the same type at the same time?
  • Can I link my project to other people?
  • Can I review> my Special Interest Area project?
  • Can I upload files, photos or videos to my Special Interest Area project?

Training and Support

6
  • Can a youth member edit their submission once it’s been submitted for approval?
  • I don’t think my Joey Scouts or Cub Scouts will be able to use this system themselves.
  • Is there a ‘dark’ mode?
  • Where can I send feedback or submit a bug report?
  • Will the system have an instruction manual?
  • Won’t this take more time away from doing outdoor activities? I don’t want my Scouts to be on their phones!

Unit Council

15
  • Are there other specific youth leadership positions in the system?
  • As a member of the Unit Council, can I see who suggested an activity idea?
  • As a member of the Unit Council, I have approved an item/submission in the Approvals, but it looks like nothing has happened?
  • Can a Unit Council provide a reason or comment on a youth member’s submission if they feel it needs to be improved?
  • Can a youth member edit their submission once it’s been submitted for approval?
  • Can a youth member on the Unit Council be given access to the approvals view, or full programming view only?
  • Can I review> my Special Interest Area project?
  • Do we have the same Unit Council expectations for Joey Scouts compared to Rover Scouts?
  • How do I know who is on the Unit Council?
  • Is there flexibility regarding who is on the Unit Council?
  • What does a Unit Leader see in the system?
  • What happens when something i have submitted to the Unit Council is approved or marked as needing improvement?
  • Where can I send feedback or submit a bug report?
  • Who can approve a submission for the Achievement Pathways?
  • Will Scouts be waiting a long time for approvals if Unit Council members are not well organised?

User Testing

1
  • Who was user testing the system?
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Outdoor Adventure Skills

  • Can I have multiple verifiers?
  • Can Scouts who are not two Stages above be able to click the Approve/Improve buttons?
  • Can youth members search Scouts | Terrain for members that can mentor them in the Outdoor Adventure Skills?
  • How do you achieve Outdoor Adventure Skills in Scouts | Terrain?
  • How do youth members use the two-up Outdoor Adventure Skills flow in Scouts | Terrain?
  • How does Scouts | Terrain ensure the person signing off activities is accredited to do so, such as a 2-up youth member or a Leader with BOS?
  • How should Joey Scouts use the Outdoor Adventure Skills?
  • If I’m a member of an adventurous activity team, such as a guide or instructor, supporting an activity that is occurring, how can I support the activity within the system?
  • Is the verifier notified?
  • Is there a logbook?
  • What can the Unit Council see when approving a Stage progression?
  • What should we attach to I-statements when we add a verifier to them?

Last Updated

FileDate
Symbolic Framework - Why Units?15-04-2021
Australian Scout Promise and Law Poster15-04-2021
Unit Councils Poster15-04-2021
Australian Scout Promise Poster15-04-2021
Australian Scout Law Poster15-04-2021
Plan>Do>Review> Poster04-03-2021
Youth Leading, Adults Supporting Poster04-03-2021
SPICES Poster04-03-2021

Top Downloads

FileDLs
Uniform and Badges Layout for Youth Members5058
Guide to Ceremonies in Australian Scouting4383
Outdoor Adventure Skills Factsheet3901
Guide to Special Interest Areas3454
Program Essentials Factsheet3056
Special Interest Areas Factsheet3022
SIA Project Planning Tool - Joey Scouts, Cub Scouts2968
Program Planning Toolkit (Interim)2725

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